CupidIntimates.com

Shipping Policy

General Terms

We offer the following delivery options: 

Free Shipping (via FedEx One Rate® or Priority Mail® from the U.S. Postal Service); and

Customer-paid FedEx Standard Overnight®, FedEx One Rate®, FedEx Home Delivery®, FedEx Ground®, and Priority Mail Express® and Priority Mail® from the U.S. Postal Service.

Please note that not all options are available for all orders.  Factors such as the dollar amount of an order, an order's weight, and an order’s final destination will affect which choices are available for any particular order.

FedEx and U.S. Postal Service shipping terms and conditions will apply accordingly.


Upon Completion of Your Order

A confirmation number will be generated.  You’ll immediately be sent an email notification containing that confirmation number.  You’ll receive a second email notification when your order is shipped.  This will contain the FedEx or USPS website address and your FedEx or USPS tracking number that you’ll be able to use to monitor the progress of your shipment.

All orders initiated via FedEx will ship within 48 non-holiday, business hours of order confirmation; all orders initiated via the USPS will ship within 72 non-holiday, business hours of order confirmation.

We gladly ship items to all 50 American states, the District of Columbia, and Puerto Rico.

We will ship items to P.O. Boxes in these locations.  However, only the Free Shipping via Priority Mail®, customer-paid Priority Mail®, or customer-paid Priority Mail Express® delivery options may be used.

We’re sorry.  At this time, we’re unable to ship items to U.S. territories other than Puerto Rico, APO/FPO addresses, and any locations outside the United States.  Also, not all geographic destinations are served by all of our delivery options.  See details below under Shipping Options.


Did We Forget to Include an Item in Your Shipment?

If your package is missing an item that you ordered, please contact our Customer Service staff at 1-800-273-1659.  Assuming there was no reason other than human error for the omission, we’ll make sure that the item is sent out to you at no additional cost.


Shipping Options

Free Shipping via FedEx or the U.S. Postal Service

We're happy to offer free shipping for in-stock merchandise orders totaling $50.00 or more – after discounts and any special promotions are applied, but before possible sales-tax charges are determined.

Orders qualifying for free shipping will be sent via FedEx One Rate® or Priority Mail® from the U.S. Postal Service.  CupidIntimates.com will determine which method will be used for any particular order.

The Free Shipping option via FedEx One Rate® is available only for orders sent to destinations in all 50 states and the District of Columbia; the Free Shipping option via the USPS is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico. 


How Long Will Your Order Take to Arrive?

For orders sent via FedEx One Rate®, after our 48 non-holiday, business-hour handling time, please allow 2 business days for destinations in the continental United States and the District of Columbia, and 3 business days for destinations in Alaska and Hawaii.

For orders sent via Priority Mail® from the U.S. Postal Service, after our 72 non-holiday, business-hour handling time, please allow 1-3 business days for destinations in the continental United States and the District of Columbia, and 3 business days for destinations in Alaska, Hawaii, and Puerto Rico.

Please note that these stated delivery times are estimates only.  CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons.  Once shipped from our Distribution Center, deliveries become the responsibility of FedEx or the USPS.  For questions or concerns about your shipment’s status, please contact FedEx at FedEx.com or the USPS at USPS.com.

Please also note that orders won't be shipped on Saturdays, Sundays, or Holidays.


Customer-Paid Delivery via Priority Mail®, FedEx Ground®, and FedEx Home Delivery®

For all in-stock merchandise orders totaling $49.99 or less – after discounts and any special promotions are applied, but before possible sales-tax charges are determined – shipping rates will be based on package weight and destination.

Customer-paid Priority Mail® via the USPS is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.

FedEx Ground® serves business destinations, including hotels, while FedEx Home Delivery® serves residential destinations.  FedEx Ground® and FedEx Home Delivery® are available only for orders sent to destinations in all 50 states and the District of Columbia.


How Long Will Your Order Take to Arrive?

For Priority Mail ® Delivery

After our 72 non-holiday, business-hour handling time, please allow 1-3 business days for destinations in the continental United States and the District of Columbia, and 3 business days for destinations in Alaska, Hawaii, and Puerto Rico.

Please note that these stated delivery times are estimates only.  CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons.  Once shipped from our Distribution Center, deliveries become the responsibility of the USPS.  For questions or concerns about your shipment's status, please contact the USPS at USPS.com.

Please also note that orders won't be shipped on Saturdays, Sundays, or Holidays.


For FedEx Ground® and FedEx Home Delivery®

After our 48 non-holiday, business-hour handling time, please allow, typically, 1-5 business days for destinations in the continental United States and the District of Columbia, and typically, 3-7 business days for destinations in Alaska and Hawaii.

Please note that these stated delivery times are estimates only.  CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons.  Once shipped from our Distribution Center, deliveries become the responsibility of FedEx.  For questions or concerns about your shipment's status, please contact FedEx at FedEx.com

Please also note that orders won't be shipped on Saturdays, Sundays, or Holidays.


Customer-Paid Delivery via Priority Mail Express®, FedEx Standard Overnight®, and FedEx One Rate®

Priority Mail Express® is available for orders sent to destinations in all 50 states, the District of Columbia, and Puerto Rico.

FedEx Standard Overnight® is available only for orders sent to destinations in the continental United States, the District of Columbia, and Alaska.

FedEx One Rate® is available only for orders sent to destinations in all 50 states and the District of Columbia.

We’re sorry.  We’re unable to offer free shipping for any orders shipped using any of these expedited delivery methods.

The shipping rates for delivery via Priority Mail Express® and FedEx Standard Overnight® will be based on package weight and destination.  The shipping rate for delivery via FedEx One Rate® will be a flat rate. 


How Long Will Your Order Take to Arrive?

For Priority Mail Express® Delivery

After our 72 non-holiday, business-hour handling time, please allow 1-2 business days for destinations in all 50 states, the District of Columbia, and Puerto Rico.

Please note that this stated delivery time is an estimate only.  CupidIntimates.com cannot guarantee that any order will arrive within this stated time horizon.  Once shipped from our Distribution Center, deliveries become the responsibility of the USPS.  For questions or concerns about your shipment's status, please contact the USPS at USPS.com.

Please also note that orders won't be shipped on Saturdays, Sundays, or Holidays.


For FedEx Standard Overnight® and FedEx One Rate® Delivery

After our 48 non-holiday, business-hour handling time, please allow 1 business day for FedEx Standard Overnight® delivery to destinations in the continental United States, the District of Columbia, and Alaska, 2 business days for FedEx One Rate® delivery to destinations in the continental United States and the District of Columbia, and 3 business days for Fed Ex One Rate® delivery to destinations in Alaska and Hawaii.

Please note that these stated delivery times are estimates only.  CupidIntimates.com cannot guarantee that any order will arrive within these stated time horizons.  Once shipped from our Distribution Center, deliveries become the responsibility of FedEx.  For questions or concerns about your shipment's status, please contact FedEx at FedEx.com

Please also note that orders won't be shipped on Saturdays, Sundays, or Holidays.