Frequently Asked Questions

Customer Service

How can I contact Cupid Intimates to ask a question or provide a comment?

What are Cupid Intimates’ business hours?

I don’t see a certain style, color, and/or size I’m looking for.  What should I do?

If I have a question about a specific style, who do I contact?

Do you mail out catalogs of your products?

I’m unhappy with one of your products I purchased at a store.  I tried to return it there, but I wasn’t satisfied with its staff’s response.  What should I do?

Website Use

I’d like to stop receiving emails from  How do I unsubscribe?

What are the advantages of creating an account on this site?

What does Cupid Intimates do with the personal information I provide? 


Which credit cards do you accept? 

Do you accept payment via PayPal™ or check?

Do you offer promotional codes or coupons?

How do I check out?

Is it safe to use my credit card on this website?

If an item is out of stock, will it be backordered?

What happens after I submit my order?

Why am I being charged sales tax?

Why am I having difficulty placing an order?

I have items on my Wishlist.  How do I add them to the Shopping Cart?

Do you accept credit cards with billing addresses located outside of the United States?

Returns, Exchanges, and Cancellations

What’s your return policy?

Can I exchange an item?

I placed an order on your site, but I have since changed by mind. Can I cancel the order before it’s shipped?

A product I ordered from turned out to be defective.  What should I do?

A product I ordered from arrived damaged.  What should I do?

An order that I placed with was filled incorrectly.  What should I do?


I will end up placing two separate orders today that, together, will total more than $50.  Will they qualify for free shipping?

I want to place an order today that will total more than $50.  Can I select FedEx Standard Overnight®, or Priority Mail Express® as my free-shipping method?

I’d like my Free Shipping order sent via FedEx One Rate®.  Why am I being told I can only receive it via Priority Mail® from the USPS?

How can I be certain expedite my order?

When will my order ship?

How are your shipping rates determined?

How long will it take for my order to arrive?

How long will it take for my order to arrive?

Do you ship to addresses outside of the United States?

To which locations do you ship within the United States?

Your Shipping Policy says that you offer the following delivery options:  FedEx Standard Overnight®, FedEx One Rate®, FedEx Home Delivery®, FedEx Ground®, Priority Mail Express® and Priority Mail® from the USPS, and Free Shipping.  Why don’t all of these choices appear when it’s time for me to select my order’s delivery method?

Brands, Products, and Features

What are the differences among your brands?

Why are there price differences among the four brands?

Which shapewear styles, incorporating bras, offer the most bust support?

How do I figure out my correct size for various pieces of intimate apparel?

I like bodybriefers because they make me look better, but they’re so uncomfortable.   Can you suggest any alternatives?

Do you make pregnancy or post-partum shapewear?

Do you make garments specifically for men?

What is Dynamic Stretch Control®/DSC®?

What is the Wonderful Edge®?

What’s the difference between the styles of the Naomi & Nicole® Clean Finish Microfiber panty collection and those of the Naomi & Nicole® Microfiber panty collection?

Garment Care

How should I care for my new piece of shapewear or pair of panties?

Product Availability

Do you sell your products in stores in Canada or Mexico?

Do you sell your products in stores outside of North America?

Where can I purchase your products elsewhere on the internet?

Intimates Problems

What does “VPL” mean?

Why does my hi-waist garment roll down from its top?

Why does my thigh slimmer roll up from the bottoms of its legs?

Why do I get wedgies?

Why do my bra straps dig into my shoulders?

Do you have any tips for making shapewear more user-friendly when “nature calls?