Cupid Intimates

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Frequently Asked Questions


Customer Service

Website Use

Ordering

Returns, Exchanges, and Cancellations

Shipping

Brands, Products, and Features

Garment Care

Product Availability

Intimates Problems

 


Customer Service

  • How can I contact Cupid Intimates to ask a question or provide a comment?
  • What are Cupid Intimates’ business hours?
    • CupidIntimates.com Customer Service Department:
      • M-F, 7 a.m. – 5 p.m., Central Time
    • Cupid Intimates Customer Service Department:
      • M-F, 9 a.m. – 4:30 p.m., Central Time
    • Corporate Headquarters and Showroom:
      • M-F, 9 a.m. – 4:30 p.m., Eastern Time
    • Operational Headquarters and Distribution Center:
      • M-F, 7 a.m. – 5 p.m., Central Time
  • I don’t see a certain style, color, and/or size I’m looking for.  What should I do?
    • Please contact our customer service team at 1-800-273-1659 and select Option 3, M-F, between 7a.m. and 5p.m., Central Time.  If the garment has been discontinued, or the size or color is temporarily out of stock, they may be able to help you find a suitable substitute.
  • If I have a question about a specific style, who do I contact?
    • General product questions may be directed to our CupidIntimates.com Customer Service Department.
      • You can call its representatives M-F, 7 a.m. to 5 p.m., Central Time, at 1-800-273-1659, Option 3.
      • Or, you can send them an email here.
    • Questions or comments about products you’ve already purchased from one of our retail partners may be directed to our Cupid Intimates Customer Service Department.
      • You can call its representatives M-F, 9 a.m. to 4:30 p.m., Central Time, at 1-877-649-5283.
      • Or, you can send them an email here.
  • Do you mail out catalogs of your products?
    • We don’t have traditional consumer catalogs featuring our various brands and styles.  However, if you give us an idea of the type of product information you’re looking for, we may be able to send you other kinds of marketing materials.
    • You can also sign up to receive our newsletter via email.  It will tell you about all of the new products from Cupid®, Naomi & Nicole®, Miraclesuit® Shapewear, and TC® Fine Intimates, and other news about our company and CupidIntimates.com.
      • To sign up, simply enter your email address in the “Newsletter” box located in the left-hand column of most of our site’s pages and click the “Subscribe” button.
  • I’m unhappy with one of your products I purchased at a store.  I tried to return it there, but I wasn’t satisfied with its staff’s response.  What should I do?
    • No need to worry.  Click here to find out how we can help you.

Website Use

  • I’d like to stop receiving emails from CupidIntimates.com.  How do I unsubscribe?
    • To remove your name from our emailing list, simply send an email to site_adminsitrator@cupidintimates.com, write “NO EMAIL” in the subject field, and tell us that you wish to unsubscribe. Although we’ll promptly remove your name from our emailing list upon receiving your request, it’s possible that you may still receive a few emails from us that had been initiated prior to your request.  Those would be the last ones you’d receive.
  • What are the advantages of creating an account on this site?
    • By creating an account, you’ll receive the following benefits:
      • A subscription to our email newsletter.
      • Access to our site’s Wishlist tool.
      • The ability to manage your orders.
      • A speedier checkout experience, as billing and shipping information will be stored.
      • The ability to manage your product reviews.
  • What does Cupid Intimates do with the personal information I provide? 
    • We may actively collect personal information such as your name, email address, street address (for billing and shipping purposes), phone number, and credit card number.  This information is used to accurately and efficiently process your orders, to communicate with you, and to send you information about our company and its products.  We also ask that you provide some personal information to access some of our site’s tools.  This ensures that nothing of an inappropriate nature is ever placed on our site by our visitors.
    • From time to time, we may also conduct voluntary surveys of our visitors.  We use such market research to improve our products, as well our website’s content and features.
    • We also inactively collect information from you that’s different from the personal information referenced above.   For example, we may track information about when you access our site, which pages and features you view, the type of browser and operating system you use, and the site from which you traveled to our site..  Please be assured that such tracking doesn’t give us access to your computer and doesn’t give us access to personal information about you.
    • Cupid Intimates doesn’t sell or rent any user information (personal or not) to any third party, and doesn’t share any information with any third party for direct marketing purposes.
    • For a more detailed explanation of how we use the information that you provide, please review our Privacy Policy.

Ordering

  • Which credit cards do you accept? 
    • We accept Visa®, MasterCard, and American Express®.
  • Do you accept payment via PayPal™ or check?
    • We’re sorry, no.  At this time we’re not set up to process transactions using these forms of payment.
  • Do you offer promotional codes or coupons?  
    • We’re sorry, no.  We don’t offer these at this time.
  • How do I check out?
    • Please follow these steps:
      • First, select the color, size, and quantities of all the styles you’d like to order, adding them to the shopping cart as you decide (by clicking on the “Add to Cart” and “Continue Shopping” buttons).
      • Then, note the estimated shipping charges, and any applicable sale tax, for your order.
      • Next, click on the “Proceed to Checkout” button.
      • Then, select your checkout method.
      • Next, fill in your billing and shipping Information.
      • Then, choose your shipping method.
      • Next, enter your payment information.
      • Then, review your order and make any necessary corrections to it.
      • Finally, review our Return & Cancellation Policies, as well as our Shipping Policy, check the appropriate boxes verifying those reviews, and click on the “Place Order” button.
  • Is it safe to use my credit card on this website?
    • Yes.  Among our highest priorities are keeping the personal information of our customers secure and protecting their privacy. 

      We use Secure Sockets Layer (SSL) technology to encrypt all of the personal information you provide, including your credit card number, before it’s transmitted to us so that it can be safeguarded as much as possible and prevented from being read or recorded as it travels over the internet.  You can tell you’re sending information securely to us by the unbroken-key, or closed-lock, icon that appears at the top or bottom of your internet browser's window.  These icons will always appear when you’re placing an order on our site.  And, when accessing or reviewing your personal information, you’ll see that the prefix of our site’s URL changes slightly, from “http:” to “https:,” indicating that a secure (“s”) server connection is being used.  The computers that store your personal information also employ firewall and security technology. 

      In addition, CupidIntimates.com doesn’t sell or rent our customers’ personal information to any third party, and doesn’t share such information with any third parties for their direct marketing purposes.  We take all of these security measures to protect your personal Information from unauthorized access, destruction, use, modification, or disclosure.  For more information, please review our Privacy Policy.

  • If an item is out of stock, will it be backordered?
    • No.  Unlike many other online retailers, CupidIntimates.com does NOT employ a backordering system.  We will not accept an order, nor charge you, for any item that cannot be shipped within 48 hours.  If an item that you’d like to order appears to be out of stock, please call our customer service team at 1-800-273-1659 and select Option 1 to see whether we can do anything to help you.
  • What happens after I submit my order?
    • Upon completion of your order, a confirmation number will be generated and you’ll immediately be sent an email containing it.  Then, within two business days, your order will be shipped and you’ll receive a second email notifying you of that.  This email will contain the UPS website address and UPS tracking number you’ll be able to use to monitor the progress of your shipment.
  • Why am I being charged sales tax? 
    • Cupid Intimates is required by law to collect any state, county, and local sales taxes applicable to CupidIntimates.com purchases that are to be shipped to states in which we primarily do business.  Currently, orders for delivery to Oklahoma, and some for delivery to New York State, are the only ones which qualify for such treatment.  For these orders, we’ll determine the appropriate sales tax and add it to the purchase total.  Whenever such orders are returned to us, we refund this tax, along with the item’s original purchase price.
    • PLEASE NOTE: Though we’re currently only obligated to charge sales tax on orders shipped to Oklahoma, and some shipped to New York State, you may still be obligated to pay sales/use tax on your online purchase to your state, county, and/or local taxing authority even when sales tax is NOT applied to your order by us.  Please visit your state taxing authority’s website for more information.
  • Why am I having difficulty placing an order?
    • If you’re experiencing technical problems while trying to place an order, the cause may be a problem with your computer or mobile device, your internet connection, our site, or an inconsistency in the information you’re providing.  To see whether we can help you, please call our customer service team at 1-800-273-1659 and select Option 2.
  • I have items on my Wishlist.  How do I add them to the Shopping Cart?
    • After logging in to My Account using your email address and password, select My Wishlist from the left-hand menu.  Then, click on the “Add to Cart” link in the Wishlist’s right-hand column next to the product you want to purchase.  You’ll then be sent to that garment’s product detail page, where you’ll need to select the color, size, and quantity you’re looking for.  After you’ve completed your selections, simply click on the “Add to Cart” button and complete your order.
  • Do you accept credit cards with billing addresses located outside of the United States?
    • No. We're sorry, at this time, we do not accept any credit cards with billing addresses located outside the United States.

Returns, Exchanges, and Cancellations

  • What’s your return policy? 
    • The details of our return policy can be viewed here.
  • Can I exchange an item?
    • We’re sorry, but we cannot process an “exchange” transaction typical of brick & mortar retailers.  If you’d like to return something you’ve ordered from us, and purchase another item, you’ll need to first complete a “return” transaction and then create a separate, second order.  For information on completing a return, please review our Return & Cancellation Policies.
  • I placed an order on your site, but I have since changed by mind. Can I cancel the order before it’s shipped?
    • The details of our cancellation policy can be viewed here.
  • A product I ordered from CupidIntimates.com turned out to be defective.  What should I do?
    • We’re sorry.  This rarely happens.  Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.
  • A product I ordered from CupidIntimates.com arrived damaged.  What should I do?
    • We’re sorry.  This rarely happens.  Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.
  • An order that I placed with CupidIntimates.com was filled incorrectly.  What should I do?
    • We’re sorry.  This rarely happens.  Please refer to the “Damaged, Defective, or Incorrect Order” section of our Return & Cancellation Policies page for guidance.

Shipping

  • I will end up placing two separate orders today that, together, will total more than $75. Will they qualify for free shipping?”
    • We’re sorry, no.  In order to obtain free shipping, the $75 total purchase price can only be determined by adding together the prices of all merchandise included in one particular order, after applying any relevant discounts or special promotions, and excluding any applicable sales taxes.
  • I want to place an order today that will total more than $75.  Can I select next-day or 2nd-business-day premium delivery as my free-shipping method?
    • We’re sorry, no.  Standard UPS delivery is the only method that may be used in conjunction with our free-shipping program.
  • How can I expedite my order?
    • For an extra charge, we offer next-day, and 2nd-business-day premium shipping options via UPS.  But please keep in mind that an additional 48 hours of order-processing time must always be added to whichever UPS shipping option you choose.
  • When will my order ship? 
    • All orders ship within 48 hours after order confirmation.  Please note that this 48-hour period does NOT include weekends or holidays, and orders are not shipped on weekends or holidays.
  • How are your shipping rates determined?
    • Shipping rates are determined by UPS and are based on the weight and destination of the order. 
  • How long will it take for my order to arrive?
    • The total time it takes for an order to be delivered depends on several factors including the delivery option selected, the location of the delivery address, and the weather.  Please see our Shipping Policy for more details.
  • Can I change the delivery address of my order?
    • You can change the delivery address of your order PRIOR to placing the order by returning to the shipping information section of the checkout process.  Once an order has been placed, however, the delivery address can only be changed by canceling the order and placing a new one.  But please keep in mind that orders CANNOT be canceled after 12 noon following the time the order was originally placed.  After 12 noon, the order will be shipped to the delivery address specified.
  • Do you ship to addresses outside of the United States?
    • We’re sorry, no, not at this time.  However, some of our online retail partners do.  Please call our customer service team at 1-800-273-1659 and select Option 1, and they can help you determine if the product you’re looking for can be ordered from one of them.
  • To which locations do you ship within the United States?
    • We currently ship to addresses in all 50 states, the District of Columbia, and Puerto Rico.  We’re sorry, but we currently do not ship to post office boxes, APO/FPO addresses, or any addresses in the U.S. Virgin Islands, Guam, the Northern Mariana Islands, or American Samoa.

Brands, Products, and Features

  • Why are there price differences among the four brands?
    • The four brands are made using different fabrics, findings, features, construction techniques, and combinations of these factors. Differences in the total cost of their labor and material combinations lead to the variations in prices.  Despite these differences, keep in mind that the best shaper is the one that’s right for you and your budget.  When you look great and feel confident, you know you’ve found the best garment for you, regardless of its price.
  • How do I figure out my correct size for various pieces of intimate apparel?
    • Please refer to our How To Fit page.   It explains how to properly determine your waist, hip, band, and cup sizes, and provides conversion charts that show how garment sizes correspond to those measurements.
  • I like bodybriefers because they make me look better, but they’re so uncomfortable.   Can you suggest any alternatives?
    • This silhouette isn’t for every woman.  Sometimes referred to as “body shapers” or “all-in-ones,” bodybriefers are designed for women of average height who also have balanced bust-to-waist-to-hip ratios.  If this doesn’t describe you, here’s a solution:  wear a combination of two separate shapewear pieces – one made for the upper half, and the other made for the lower half, of the body.   Separates provide fit flexibility and create a suit of underwear that best fits the body.
    • If only the bra portion of a bodybriefer causes you discomfort, you might also try combining your own, favorite bra with a body torsette or thigh-slimming torsette.
  • Do you make pregnancy or post-partum shapewear?
    • We don’t make shapewear specifically designed for use during pregnancy or the post-partum-recovery period.  We recommend that you consult with your doctor about shapewear that may be suitable for you to wear during these times.
  • Do you make garments specifically for men?
    • We’re sorry, no, not at this time.
  • Can you explain the differences among your shapewear’s levels of control? 
    • Selecting a control level is all about achieving the balance of comfort and appearance results that’s right for you and your particular situation.  Each of our brands has its own set of control levels.  Click on the following links to learn more about what each level is designed to achieve, and how each one compares to all others:
  • What is Dynamic Stretch Control®/DSC®?
    • Panels have long allowed shapewear to provide additional, targeted control to address problem areas.  But the performance of traditional panels has always been constrained by the needs to use rigid panel fabrics, attach panels to garment seams, or fasten the entire surfaces of panels to garments.  These factors have limited the stretch, and reduced the fit adjustability, of paneled shapewear.
    • We’ve invented a method to place flexible, no-show panels - of any size - anywhere on garments, independent of seams, and to do so while fastening them only at their perimeters.  Though the panels deliver the expected amount of targeted control, the spacing between the panels and the garment seams, as well as the panels’ flexibility, give the garments greater overall stretch, fit adjustability, and comfort.  This combination of targeted control and stretch, that adapts to the needs of the wearer, is known as Dynamic Stretch Control® or DSC®.  It’s something that anyone who’s in between sizes, or experiences weight gain or loss, will truly appreciate.

  • What is the Wonderful Edge®?
    • The Wonderful Edge® is a patented (U.S. Patent No. 7,228,809), silicone finish placed at the leg openings, waists, tops, and bottoms of many of our products.  It prevents these garments from riding up, rolling down, or producing wedgies.  Applied directly to our fabrics without the need for seams or elastics, it never creates lines and remains invisible under all types of fashions.  And, since it incorporates many, distinct rows of silicone - not just a single, rigid band - that stretch with our fabrics, the Wonderful Edge® is surprisingly breathable, cool, and comfortable.

Garment Care

  • How should I care for my new piece of shapewear or pair of panties? 
    • Before washing and drying your garments, remember to read their care labels for instructions on how to do so properly so that they’ll retain their form and function, and last as long as possible.  All garments have labels that display the materials out of which they’re made and instructions about how they should best be washed and dried.

Product Availability

  • I’m interested in buying one of your styles.  How can I find the stores nearest to me that sell it? 
    • You can use our site’s store locator.  Just follow these steps: 
      • Click on the thumbnail picture of the style.  This will bring you to that style’s product detail page.  You’ll know you’re on the product detail page when information about only one style fills your screen.
      • About two-thirds of the way down that page, in the right-hand column, you’ll see a box entitled “Find Local Retailer.”
      • Enter the zip code of the area in which you’d like the stores to be located and click the “Go” button.
      • The next page to appear will contain a list of all stores within a 10-mile radius of the zip code you entered that normally carry the style you’re looking for.  This list will show the store’s name and address, as well as its phone number in some cases.
      • It’s important to keep in mind that this list only shows which stores normally carry the style.  It doesn’t reflect real-time inventory.  Please call or visit the store to determine whether your style, in the size and color you want, is currently available.
      • To expand the area in which you’d like the stores to be located,
        • Find the “Search Again” section below the store results list.
        • Select a larger value in the “Distance” drop down box.
        • Click the “Go” button.
      • Once you’ve found the store closest to you, click on its listing to access the Google Maps feature.
      • Finally, click the gray “Get Directions” button, and enter your location in Box A.  Click the blue “Get Directions” button to obtain the directions to your chosen store.
    • If our store locator doesn’t provide you with satisfactory results, please call our customer service team at 1-800-273-1659 and select Option 3, or send us an email.
  • Do you sell your products in stores in Canada or Mexico?
    • Yes we do. 
      • In Canada, our Naomi & Nicole® and Miraclesuit® shapewear is currently sold at The Bay, our Marcé® shapewear is currently sold at Zellers, and our Cupid® brand shapewear is currently sold at Walmart Canada.
      • In Mexico, our Miraclesuit® Shapewear, as well as our Cupid® Fine shapewear and panties (similar to our Naomi & Nicole® styles), are currently sold at Sears Mexico.  Our Marcé® shapewear and panties are currently sold at Soriana.
  • Do you sell your products in stores outside of North America?
    • Yes we do.  A complete list of our international distributors can be viewed here.  They can help you find a retailer nearest you.
  • Can I purchase Cupid® brand garments online? 
    • Yes. At this time, some Cupid® brand products are available for purchase through Walmart.com. Please visit our Cupid® brand homepage to view those styles and access the relevant links.
  • Where can I purchase your products elsewhere on the internet?
    • Unfortunately, Cupid® brand products cannot currently be purchased through any websites.  However, click here to find out where else Naomi & Nicole®, Miraclesuit® Shapewear, and TC® Fine Intimates products may be purchased online.

Intimates Problems

  • What does “VPL” mean?
    • Visible panty lines.  These are the lines on the backsides of pants or skirts created by the leg openings of many panty silhouettes and shapewear briefs.  They’re caused by the elastics or seams that finish the garments.  VPLs can be eliminated by choosing shapewear and panties made with the Wonderful Edge®.
  • Why does my hi-waist garment roll down from its top? 
    • If your shaper constantly rolls down across your tummy, you’re wearing a size that’s too small for you.  Try moving up to a larger size.
  • Why does my thigh slimmer roll up from the bottoms of its legs?
    • If your thigh slimmer constantly rolls up over your legs, you’re wearing a size that’s too small for you.  Try moving up to a larger size.
  • Why do I get wedgies?
    • Women get wedgies because the underwear they wear is just too small or too big, or it’s made with a fabric that doesn’t sufficiently stretch.  To prevent wedgies, make sure to choose a correctly-sized garment made with our breathable Wonderful Edge® silicone finish placed at the legs.  This will also eliminate visible panty lines.
  • Why do my bra straps dig into my shoulders?
    • Bra straps shouldn’t create painful dents in your shoulders; in fact, straps should carry only a minimal amount of breast weight.  When wearing a properly-fitting bra, the straps should do only 20% of the support work.  The band should provide the other 80%.  To eliminate the “dig,” try choosing a bra with a smaller band size.  This way, your band will be more supportive and your shoulders will bear less of the weight of your breasts.  You may need to use crossover bra cup sizing to maintain the correct, overall fit for your body.
    • Also, if you wear a cup size larger than a D, it’s a good idea to look for bras with wider straps.
  • Do you have any tips for making shapewear more user-friendly when “nature calls?” 
    • Shapewear should never make using the restroom problematic.  If you choose a garment that has a hook-and-eye-crotch closure, simply unfasten it and tuck it up and out of the way when nature calls.  If your garment has a split crotch – commonly incorporated into bodybriefers with legs that have a mid-thigh length – you may want to pull the garment down to use the facilities.  Some people have no problem using spilt crotches; others struggle with success.  Keep in mind that, when wearing any new style of shapewear, it’s always a good idea to practice using the restroom at home before wearing the garment in public.   You’ll want to decide ahead of time how you’ll deal with the situation.  Don’t wait until you’re all dressed up and under pressure.